Don't Mess With Me, Or Dirty Tricks

Last week we changed my vent circuit (the air hose from my vent to my trach) and discovered that the new circuit was 6 inches shorter. So I checked and found that all the circuits I had just received were shorter. So I sent this email to the company asking them about the shorter circuits.

I have two items of concern.

Yesterday I changed the circuit on my ventilator. I was surprised to find that the new circuit was roughly 6 inches shorter than the old circuit. I had changed the circuit just after transferring to bed from my wheelchair. Because the circuit is now shorter, it kept tugging at my trach when I would turn over. I also discovered this morning when I transferred from my wheelchair to my easy chair that the circuit is so short that it tugs at my trach during the transfer. When I transfer to the toilet I place my wheelchair in front of the toilet and stand and pivot to the toilet. I find that with the shortened circuit I had to move the chair closer to the toilet making it hard to pivot.

Is it possible to still order the longer circuit?

The second item concerns the external batteries. I find that the plug receptacle on the battery box seems to be just a bit too short. As I drive my wheelchair around, the cord plug works it's way out of the battery box receptacle. I just thought I would bring this issue to your attention. In fact I am now using the original external battery my supply company brought 3 years ago when I first got my vents.

I am really concerned about the shorter circuits and would like to talk to you about this. I am not as concerned about the battery issue because I no longer use your battery.

P

However, I didn't receive an answer. Yesterday I sent emails to every email address on their web-site. Today I received an answer.

I just hate it when people don't respond to a request.

P, Sometimes a force to be reckoned with.